Privacy Policy

1. Introduction
This Privacy Policy describes how GROOVARK (hereinafter “the Company”), located at 94 Iraklitou, Aigaleo, VAT No. 078911888, Tax Office KEFODE Attikis, manages and protects the personal data of users and customers of the online store GROOVARK.COM, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR) and Greek legislation.

2.1 What Data We Collect
In order to process your orders and provide better service, we collect:

• Identification Details: First name, last name.
• Contact Details: Shipping address, billing address, email, phone number.
• Login Details: Username and password (encrypted).
• Payment Information: Your card details are not stored on our servers. Payment processing is carried out through secure payment providers (e.g., Viva, PayPal, Bank).

2.2 Data Collected Automatically

• IP address
• Device and browser information
• Cookies and browsing data
• Eshop usage statistics

3. Purpose of Data Processing
Your personal data is used exclusively for:

• Processing and shipping your orders
• Communicating with you regarding your order
• Issuing invoices and receipts
• Compliance with legal and tax obligations
• Improving user experience on the eshop
• Sending newsletters or promotional emails (only with your consent)

4. Who Has Access to the Data (Third Parties)
We share only the strictly necessary data with:

  1. Courier Companies: For product delivery.

  2. Payment Providers: For transaction processing.

  3. Technical Support Providers: Only to ensure the proper operation of the website.

5. Your Rights (Under GDPR)
You have the right to:

• Request a copy of your data.
• Correct inaccurate information.
• Request deletion of your data (“Right to be forgotten”).
• Withdraw your consent for newsletters at any time.

6. Cookies
The eshop uses cookies for:

• Proper website functionality
• Statistical analysis of traffic
• Improving user experience

You may configure or disable cookies through your browser settings.

7. Data Retention Period
Personal data is retained:

• For as long as required to complete the transaction
• As required by tax and commercial legislation
• Until you withdraw your consent (where applicable)

8. Your Rights
You have the right to:

• Access your data
• Rectify or update your data
• Request deletion (“Right to be forgotten”)
• Restrict processing
• Data portability
• Withdraw consent
• File a complaint with the Hellenic Data Protection Authority

9. Data Security
The Company takes all necessary technical and organizational measures to ensure the security and protection of personal data against loss, breach, or unauthorized access.

10. Policy Amendments
This Privacy Policy may be modified at any time. Any changes will be published on this page with an updated revision date.